Shipping and Returns

RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Single use data logger types are exempt from being returned. Data loggers with non-replaceable battery such as z1Mu, z1MuH cannot be returned.
Additional non-returnable items:

  • Downloadable software products

 To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

 Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@z-logg.com.

 


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@z-logg.com and send your item to: 7638 Sierra Ter W, Boca Raton, FL, 33433, United States.


Shipping
To return your product, you should mail your product to: 7638 Sierra Ter W, Boca Raton, FL, 33433, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

About zLogg

zLogg provides innovative, cutting-edge Dataloggers in the most user-friendly way. Our products are designed to meet the demanding standards and regulations of the healthcare, food and pharmaceutical markets.
Our dedicated team of expert engineers relentlessly seek out the most innovative, reliable and cost-efficient solution to help our customers fulfill their market potential.


© 2017 zLogg
Questions? Please call (561) 235-8251
We run on a secure payment gateway.

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